Admission to: Asahiyama Zoo
Chinese / Japanese-speaking guide
Meals and beverages
Other personal expenses
Important: Infants and children must be included in the passenger headcount
Children aged 0-17 must be accompanied by a paying adult
Children aged 3+ will be charged the same rate as adults
If you voluntarily depart from the group during the tour, the transaction will be considered invalid, and no refunds will be issued
Please note that arrival times and durations at each destination may vary based on traffic, weather, festivals, and local crowds. In cases where the itinerary is delayed or canceled due to unforeseen circumstances, no refunds will be issued
The operator does not provide language services other than Chinese and Japanese
The operator will use the Wechat or email that you provide when booking to inform you about the meet-up time. You will receive the information 1 day before the activity date, at about 18:00-22:00
According to Japanese law, the maximum working time for drivers is 10 hours. To ensure the safety of the drivers and the stability of the journey, the itinerary may be adjusted based on the actual situation, which may include reducing time spent at tourist attractions or canceling certain sights. Therefore, refunds will not be provided in these circumstances
Closed Days of Asahiyama Zoo: Apr 8, 2025 to Apr 25, 2025. If Asahiyama Zoo is closed, the itinerary will be changed to include Blue Pond in Biei (30 minutes), Shirahige Waterfall (15 minutes), Furano Winery (30 minutes) and Ningle Terrace (30 minutes). The guide will adjust the duration at each attraction according to the weather conditions on the day, making appropriate extensions or reductions as needed.
When registering, please clearly note the quantity of luggage. If this results in insufficient space in the vehicle, boarding will be denied, and no refunds will be issued.
During the travel and free activity periods, please be sure to pay attention to your personal and property safety. In case of any accidents or losses, the responsibility will be borne by the guests.
Please note: As this is a group tour, there may be guests who speak other languages traveling with you.
We will arrange different car models according to the actual number of people traveling. Please note that we cannot specify the car model.
During the travel and free activity periods, please be sure to pay attention to your personal and property safety. In case of any accidents or losses, the responsibility will be borne by the guests.
Guests participating in free activities or optional paid activities are responsible for arranging and allocating their own activity times. If the timing of these activities affects the progress of subsequent itineraries, guests will bear any related responsibilities.
If the traveler is over 70 years old or pregnant, at least one adult companion is required to accompany them. To ensure safety and complete the relevant protection process, they need to sign a waiver of liability agreement. Please make a note in the "Special Needs" column when booking. After receiving the order, we will email the waiver of liability agreement document. Kindly sign it in advance, take a photo, and return it to complete the registration process.
This product may be adjusted according to weather and other factors. For your safety, the staff has the right to ask guests to suspend outdoor activities and communicate with you to make other arrangements. The specific situation will be subject to the actual situation on the day.
During the group itinerary, you are not allowed to leave the group in advance or leave the group midway. If you choose to leave the group midway, the unfinished part will be deemed to have been abandoned by you, and no fees will be refunded. Any accidents that may occur after the tourists leave the group or leave the group are required. You bear the responsibility yourself, please understand!
Seasonal events (such as cherry blossoms, red leaves, special flowering periods, lighting, fireworks, snow scenery, hot spring season, festivals, etc.) are greatly affected by climate, weather or other force majeure factors, and the specific arrangements may be adjusted, so please refer to the official notice. If we do not receive a clear official notice to cancel the event, we will arrange it according to the original plan. If the flowering period or special event cannot meet expectations, no refund will be made. Please be aware.
Participants are advised to purchase suitable travel insurance.
The activities in the itinerary are designed based on overall demand, and participants should follow the guidance of the staff. All activities carry risks, and participants should consult a doctor or professional before participating, considering their age, health condition, and environmental factors at the time. Participants assume all responsibilities arising from their participation in the activities.
The services of this tour are provided and executed by the operator [Toeki Group Japan Co.,Ltd]. [Package Tours HK Ltd.] serves solely as a booking agent. In the event of any issues arising during the trip (including accidents, personal injuries, etc.), all handling and responsibilities will ultimately be borne by the operator. The agent assumes no joint legal or compensation liability.
The activity is not recommended: high blood pressure / heart disease / other serious medical conditions / pregnant women
Pets are prohibited
Child seats are not available
Embark on a comfortable and convenient bus journey from Sapporo and explore the enchanting beauty of Hokkaido from various perspectives! Whether you are an animal lover or a photography enthusiast, these attractions will provide you with unforgettable experiences. In Asahiyama Zoo, you can see animals from around the world, including polar bears, Arctic foxes, pandas, and many other rare species. Shirogane Waterfall is considered one of the most beautiful waterfalls in Hokkaido. With a height of approximately 30 meters, the water cascades down the cliffs, creating a spectacular scene.